TRAVEL DOCUMENTS

It is your responsibility to ensure that you have the necessary travel documents, such as Aadhar Card copies for all Indian passengers and passports for foreign nationals. We are not responsible for any delays or costs incurred due to your failure to obtain the necessary travel documents.

RETURN TICKET

We advise our passengers to have at least one or two additional days at hand at the end of the tour, over and above the tour period, to avoid missing their return tickets in case they get stuck for any reason. We will not compensate for missed flights, train, or bus tickets.

HOTEL ACCOMMODATION

Hotel accommodation as per the package (same or similar hotels) is subject to availability and varies based on the date, day, and booking time provided. We offer standard, deluxe, and luxury categories, with the standard package considered the budget-friendly option. Hotel bookings are pre-arranged; therefore, changes in accommodation are not possible. Any change in hotel booking will incur additional charges.

FOOD POLICY

The menu is predetermined as per the package category. Please discuss any extra food-related requirements before booking the package (e.g., Jain Food, South Indian Food, Gujarati Food, etc.). If meals are included at the hotel, they cannot be changed to another location. Meals are served at fixed times determined by the hotel, and guests must be present on time to avail of the meal service. If you leave the hotel early, breakfast will not be provided. During peak months or for personal preference reasons, we recommend booking the room-only plan to avoid potential issues. Non-vegetarian food is strictly prohibited during devotional tours.

AC & NON AC VEHICLES

We provide non-air-conditioned vehicles by default for hilly regions. If you prefer an air-conditioned vehicle, it is available at an additional charge upon request. Please inform us in advance so that we can arrange an AC-capable vehicle.

CHILD POLICY

– Children under 5 years old: No charge
– Children aged 5 to 9 years old: Half charge
– Children aged 10 years and above: Full charge

The age of each child will be verified using their Aadhar card or birth certificate. Proof of age is mandatory for all children traveling. Accommodation and meals for children below 10 years old will be provided on a sharing basis with parents or guardians. If a child below 10 years old requires an extra bed, extra bed charges will apply. Parents or guardians are responsible for the safety and conduct of their children during the tour. Any special requests for children should be communicated at the time of booking.

TRAVEL INSURANCE

We strongly recommend that all passengers purchase comprehensive travel insurance to cover themselves against cancellation, medical emergencies, personal accidents, loss of baggage, etc.

HEALTH AND MEDICAL CONDITIONS

Passengers must inform us of any pre-existing medical conditions, disabilities, or special dietary requirements at the time of booking.

VEHICLE BREAKDOWN

We always provide government-certified vehicles. However, in case of a breakdown, we will endeavor to arrange an alternate vehicle within 12 hours. Your cooperation during these unforeseen circumstances is essential. We appreciate your understanding that vehicle breakdowns can happen unexpectedly.

UNFORESEEN CIRCUMSTANCES

In the event of adverse weather conditions, landslides, floods, earthquakes, traffic jams, or any unforeseen circumstances beyond our control that necessitate an extension of stay or change in the itinerary, passengers are responsible for any additional costs incurred. We will make every effort to assist and arrange alternative accommodations or travel arrangements, but any extra expenses will be borne by the passengers themselves.

ADD-ON SERVICES

Additional services not mentioned in our inclusions will be extra chargeable and must be confirmed at the time of booking.

RIGHT TO CANCEL

We reserve the right to cancel the participation of any passenger who exhibits unruly behavior, abusive language, intoxication, sickness, mental instability, or poses a safety risk to themselves, other passengers, or our staff. No refund will be provided to the passenger(s) in question.

GUIDELINES FOR TRAVELING IN A GROUP

Following the instructions and guidelines provided by our team throughout the tour is mandatory. Adhere to the itinerary and be punctual for all scheduled timings. Travel together as a group to ensure everyone’s safety and convenience. Triple or quad room sharing will be provided by default. If you require a separate room, additional charges will apply. Respect cultural differences and be considerate of others in the group. Any behavior deemed inappropriate, offensive, or disruptive will not be tolerated.

RESCHEDULING OF BOOKING

Rescheduling your booking to any future or prior travel date will be subject to availability and a fee of 10% of the total tour cost, provided it is informed at least 7 days before the arrival date. If rescheduling is requested less than 7 days prior to the travel date, the booking will be treated as canceled, and a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.

CANCELLATION POLICY

– Cancellation before 15 days & more: 10% deduction of total package cost
– Cancellation between 14 to 8 days prior: 20% deduction of total package cost
– Cancellation between 7 to 3 days prior: 40% deduction of total package cost
– Cancellation before 2 days & less: 100% deduction
– 100% deduction in case of no-show or late arrival

Refund requests will be processed promptly and must be sent through email/mail in writing. Refunds will be processed to your bank account only and may take up to 10-15 business days.

TAX

Any increase in government levies or taxes after the confirmation of booking will be extra chargeable to the passengers. Payment against the same will have to be done before the commencement of the tour.

DISPUTES

Users are prohibited from finding loopholes, exploiting, or misusing the terms and conditions in any way. Disputes will be governed by the laws of Haridwar Jurisdiction.

PHOTOGRAPHY AND MARKETING

We reserve the right to use any photograph or video taken during the tour for marketing or promotional purposes.

PAYMENT TERMS

We accept payments via cash, bank transfers, and UPI. The booking requires a deposit of 25% of the total amount in advance. The balance payment will be taken on the date of arrival. Full payment is required prior to the commencement of the tour. No partial payments will be accepted, and the tour will only start once the full amount has been received.